These Terms and Conditions set out the basis on which Cleaners Enfield provides professional cleaning services within its service area. By making a booking, accepting a quotation, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company, or organisation booking or receiving cleaning services from Cleaners Enfield.
Company means Cleaners Enfield, the provider of the cleaning services.
Premises means the residential or commercial property where the cleaning services are to be carried out.
Services means any cleaning or related services provided by the Company to the Client, including but not limited to regular domestic cleaning, one off deep cleans, end of tenancy cleans, office cleaning, and specialised cleaning services.
Cleaner means any operative, subcontractor, or representative engaged by the Company to carry out the Services.
Agreement means the contract formed between the Client and the Company in accordance with these Terms and Conditions.
The Company will provide the Services as agreed with the Client at the time of booking, as confirmed in the booking confirmation or any subsequent written agreement. The Services may include, but are not limited to, domestic and commercial cleaning, internal window cleaning, appliance cleaning, and other related tasks reasonably associated with professional cleaning.
The specific tasks, frequency, and duration of the Services will be determined based on the Client's requirements and the Company's standard service descriptions. Any additional services requested during or after the initial booking may be subject to additional charges and must be agreed with the Company in advance.
3.1 Bookings for Services can be made by the Client through the booking methods made available by the Company from time to time. By placing a booking request, the Client confirms that all details provided are accurate, complete, and up to date.
3.2 A booking is not confirmed until the Company has issued a booking confirmation specifying the date, approximate time, type of Services, and applicable charges. The Company reserves the right to decline any booking request.
3.3 The Client must ensure that access to the Premises is available at the agreed time. Any specific access instructions, parking information, or entry codes must be provided to the Company in advance.
3.4 For recurring or contract cleaning, the days and times of attendance will be agreed with the Client. The Company reserves the right to adjust the schedule where operationally necessary, providing reasonable notice where possible.
4.1 All prices for Services will be communicated to the Client before or at the time of booking. Prices may be provided as hourly rates, fixed fees, or a combination of both, depending on the nature of the Services.
4.2 Quotations are based on the information supplied by the Client and on average conditions for comparable properties within the service area. If the condition, size, or use of the Premises is significantly different from what was described, the Company reserves the right to revise the quotation accordingly.
4.3 Any special requirements, such as heavy duty cleaning, specialist stain removal, or dealing with excessive waste, may incur additional charges which will be communicated to the Client whenever reasonably practicable.
4.4 The Company may review and update its prices from time to time. For ongoing or recurring services, the Company will provide reasonable notice of any price changes.
5.1 Payment terms will be communicated to the Client at the time of booking. Unless otherwise agreed in writing, payment is due immediately on completion of the Services for one off bookings, and in advance or on a regular billing cycle for ongoing contracts.
5.2 The Company accepts the payment methods stated in its current payment policy. The Client must ensure that any card or payment details provided are valid and that sufficient funds are available.
5.3 If payment is not received by the due date, the Company reserves the right to suspend or cancel further Services until the outstanding balance is settled in full. The Company may also charge reasonable administration fees and interest on overdue amounts in accordance with applicable law.
5.4 Any dispute regarding an invoice must be raised by the Client within seven days of the invoice date. The Client remains liable to pay any undisputed portion of the invoice by the due date.
6.1 The Client may cancel or reschedule a booking by providing the minimum notice period specified by the Company at the time of booking. If sufficient notice is not given, the Company may charge a cancellation fee, which may be up to the full value of the booked Services.
6.2 For one off or end of tenancy bookings, the Client must notify the Company as early as possible if any change is required. Short notice cancellations or repeated rescheduling may result in additional charges or the refusal of future bookings.
6.3 The Company reserves the right to cancel or reschedule any booking where necessary due to circumstances beyond its reasonable control, such as staff illness, severe weather, or operational issues. In such cases, the Company will offer an alternative appointment or, where payment has already been made and the Client does not accept a new date, a refund for the affected booking.
6.4 If the Cleaner is unable to access the Premises at the agreed time due to reasons within the Client's control, such as incorrect keys, locked gates, or absence of an authorised person where required, this may be treated as a late cancellation and a fee may apply.
7.1 The Client must provide a safe, hygienic, and suitable environment for the Cleaner to carry out the Services. This includes ensuring that the Premises are free from hazards and that the Cleaner can move around and access the areas to be cleaned.
7.2 Where the Company has agreed that its own equipment and cleaning products will be used, the Client must allow reasonable time and access for the Cleaner to bring these into the Premises. Where the Client is providing equipment or materials, they must be safe, in good working order, and suitable for the tasks required.
7.3 The Client must inform the Company of any surfaces, finishes, or items that require special care, and must provide appropriate instructions for any delicate or unusual materials present at the Premises.
7.4 The Client is responsible for securing cash, jewellery, and other valuables before the Cleaner arrives. The Company will not accept liability for loss of cash or valuables left in visible or easily accessible locations.
8.1 The Company will provide the Services with reasonable care and skill and in accordance with industry practice for professional cleaning services within its service area.
8.2 The Company will take reasonable steps to ensure that its Cleaners are trained and instructed to carry out the Services safely and efficiently.
8.3 The Company will make reasonable efforts to allocate the same Cleaner or team for recurring bookings where this is requested and operationally possible. However, the Company cannot guarantee continuity of personnel and may substitute Cleaners at its discretion.
8.4 Where the Company is notified of any issue or concern with the quality of the Services within a reasonable time after completion, it will review the matter and, where appropriate, offer a remedy such as a re clean of the affected areas.
9.1 If the Client provides the Company or its Cleaners with keys, fobs, codes, or other means of access to the Premises, the Company will take reasonable care to keep these secure and confidential.
9.2 The Client must notify the Company without delay if any keys or codes previously provided should no longer be used or have been changed.
9.3 The Company is not responsible for any loss or damage resulting from keys or access codes already in circulation with other parties or from defects in locks, doors, or security systems at the Premises.
10.1 The Company will take reasonable care when providing the Services. However, the Client acknowledges that normal wear and tear, pre existing damage, or defects not visible to the Cleaner may limit the outcome of cleaning.
10.2 The Company will not be liable for any damage resulting from the use of equipment, materials, or instructions supplied by the Client, or from the failure of the Client to inform the Company of any special requirements or restrictions.
10.3 The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the provision of the Services.
10.4 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including extreme weather, power outages, public transport disruptions, or other external circumstances.
10.5 Nothing in these Terms and Conditions shall exclude or limit any liability which cannot be excluded or limited under applicable law.
11.1 The Company will handle domestic and light commercial waste generated in the normal course of cleaning in accordance with relevant waste and environmental regulations.
11.2 The Services do not include the removal of large quantities of rubbish, construction debris, hazardous waste, clinical waste, or any materials that require specialist handling or licences. The Client is responsible for arranging appropriate collection and disposal of such waste.
11.3 The Client must not request the Cleaner to dispose of waste in a manner that would breach local waste regulations, such as fly tipping or use of unauthorised waste sites. The Company reserves the right to decline any such request.
11.4 Where agreed in advance, the Company may assist with the separation of recyclable and non recyclable materials as part of the cleaning process, using containers provided by the Client or made available at the Premises.
12.1 The Company is committed to maintaining high standards of health and safety. The Cleaner may refuse to carry out any task which, in their reasonable opinion, presents a risk to their health or safety or is outside the agreed scope of Services.
12.2 The Client must not request the Cleaner to use unsafe equipment, climb on furniture or unsupported ladders, or handle any substances that are hazardous beyond normal household or commercial cleaning products.
12.3 The Client must treat the Cleaner with respect and must not subject them to any abusive, discriminatory, or inappropriate behaviour. The Company reserves the right to withdraw Services immediately in the event of such conduct and to charge for any booked time.
13.1 If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 24 hours of the completion of the relevant visit, providing details of the concern and any supporting information.
13.2 The Company will investigate complaints in a fair and timely manner and, where appropriate, may offer a re visit to address reasonable concerns, subject to the nature of the complaint and the condition of the Premises.
13.3 Raising a complaint does not entitle the Client to withhold payment for Services already properly provided, save where agreed in writing by the Company.
14.1 The Company maintains insurance cover appropriate to the nature of its business and the Services provided. Details of the current cover can be made available to the Client on request.
14.2 The Client is responsible for maintaining their own insurance for the Premises and contents, including cover for accidental damage, unless otherwise agreed.
15.1 For ongoing or recurring cleaning arrangements, either party may terminate the Agreement by giving the notice period specified at the time of booking or in any written contract, or, if none is specified, by giving reasonable written notice.
15.2 The Company may terminate the Agreement with immediate effect where the Client is in serious or persistent breach of these Terms and Conditions, including repeated non payment, unsafe conditions at the Premises, or abusive behaviour towards Cleaners.
15.3 On termination, the Client remains liable for all Services provided up to the termination date and for any applicable cancellation charges.
16.1 The Company will process personal data provided by the Client in accordance with applicable data protection laws and its current privacy practices.
16.2 The Company and its Cleaners will treat information about the Client and the Premises as confidential and will not disclose it to third parties except where necessary to provide the Services, as required by law, or with the Client's consent.
17.1 These Terms and Conditions and any Agreement between the Client and the Company shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
18.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where this does not materially affect the standard of the Services.
18.4 These Terms and Conditions, together with any written confirmation of booking or service agreement, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior proposals, discussions, or understandings.
By proceeding with a booking or accepting Services from Cleaners Enfield, the Client confirms that they have read, understood, and agree to these Terms and Conditions.
Trust our cleaners Enfield to give you great services at amazing prices. Contact us today and see what are the deals we offer!
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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