This Privacy Policy explains how Cleaners Enfield collects, uses, stores and shares personal data about customers and prospective customers located in the Enfield area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Cleaners Enfield customers and service users in the Enfield area who contact us, visit our website or use our cleaning services.
Cleaners Enfield is the data controller for the personal data described in this Privacy Policy. As data controller, Cleaners Enfield decides how and why your personal data is processed, and is responsible for ensuring that such processing complies with applicable data protection laws.
Cleaners Enfield may collect and process the following categories of personal data about you:
Identification and contact details, such as your full name, postal address, property address for cleaning services, and any other contact details you choose to provide. Account and booking details, such as dates and times of bookings, type of cleaning services requested, access instructions, notes about the property that are relevant to the performance of the service, and payment status information. Communication records, such as enquiries, complaints and feedback that you provide by phone, in person, or through other communication channels. Transaction-related information, such as details of services purchased, pricing and payment-related information processed through our payment providers. Technical and usage data, where applicable, such as IP address, device information, and information about how you interact with our website or online booking tools. This may include cookies or similar technologies where required for the operation of our website or, where applicable, with your consent.
Cleaners Enfield does not intentionally collect special categories of personal data, such as health data or information about your racial or ethnic origin, political opinions, religious beliefs or similar sensitive information, unless it is strictly necessary for the provision of our services and you choose to provide it. For example, you may choose to tell us about allergies or mobility issues so that we can tailor our service.
We collect personal data directly from you when you request a quote, make a booking, use our services, or communicate with us. Data may also be collected when you navigate our website or interact with online tools that we operate. In some cases, we may receive personal data indirectly from third parties, such as payment service providers or booking platforms that you have chosen to use to engage our services.
Cleaners Enfield processes your personal data only where we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following legal bases:
Performance of a contract: We process your personal data to provide you with cleaning services, manage bookings, take payment, communicate with you about your service and fulfil our contractual obligations. Legal obligation: We may process personal data where necessary to comply with legal and regulatory obligations, such as record-keeping, taxation and responding to lawful requests from authorities. Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include improving our services, managing our relationship with you, and ensuring the security of our operations. Consent: In certain circumstances, we may rely on your consent, for example for optional marketing communications or the use of non-essential cookies, where applicable. You have the right to withdraw your consent at any time.
We use your personal data for the following purposes:
To provide and manage cleaning services in the Enfield area, including booking, scheduling, carrying out cleaning visits and handling follow-up requests. To communicate with you about your bookings, enquiries, feedback and complaints. To manage payments and accounting, including issuing invoices and processing payments through our payment processors. To maintain accurate records for legal, tax and audit purposes. To improve our services, operations and customer experience, including quality control and staff training. To send you service-related information and, where permitted, marketing communications about our services that may be of interest to you. To secure our systems, protect against fraud and enforce our terms and conditions.
Cleaners Enfield may share your personal data with trusted third parties that act as data processors on our behalf. These processors may include:
IT and hosting providers that store or manage our data and systems. Payment service providers that process your transactions securely. Customer relationship management or booking software providers that help us handle enquiries and bookings. Professional advisers such as accountants or legal advisers, where necessary for the operation of our business.
These third parties only process your personal data in accordance with our documented instructions and are subject to contractual obligations to maintain the confidentiality and security of your data. We do not sell your personal data.
Where required, personal data may also be shared with public authorities or law enforcement agencies if we are under a legal obligation to do so.
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before transferring your personal data. These may include using countries that the relevant authorities have deemed to provide an adequate level of data protection or implementing standard contractual clauses approved for international data transfers.
Cleaners Enfield retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, booking and transaction records are retained for the period required by applicable tax and accounting laws. Contact and account details are kept while you are an active customer and for a reasonable period afterwards to handle queries, disputes and complaints, and to maintain records of your interactions with us. Where processing is based on consent for marketing, we will retain your contact details for that purpose until you withdraw your consent or opt out, or until we determine that the information is no longer accurate or necessary.
When data is no longer needed, it will be securely deleted, anonymised or archived, in accordance with our data retention policies.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage and appropriate staff training. While we work to protect your information, no system can be completely secure, and you should take care when sharing information with us over open networks.
As a data subject, you have a number of rights in relation to your personal data under data protection law. These rights apply to Cleaners Enfield customers and service users in the Enfield area, subject to certain legal limitations and exemptions.
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with information about how it is used. Right to rectification: You have the right to request correction of inaccurate personal data and completion of incomplete data. Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and no other legal basis applies. Right to restriction of processing: You may ask us to restrict the processing of your personal data in specific situations, such as when the accuracy of the data is contested or when you have objected to our use of it. Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine-readable format and to have it transmitted to another controller, where technically feasible. Right to object: You have the right to object at any time to processing of your personal data based on our legitimate interests, including profiling. You also have the right to object to direct marketing. Rights in relation to automated decision-making: If we ever use automated decision-making that produces legal or similarly significant effects for you, you have rights in relation to such processing, including the right to obtain human intervention.
You may exercise your rights by contacting us using the contact details provided on our website or in your service documentation. We may need to verify your identity before fulfilling your request. We aim to respond to all valid requests within one month, or within any extended period permitted by law where requests are complex or numerous.
If you have concerns about how Cleaners Enfield handles your personal data, you can contact us using the contact details provided in your service documents or on our website. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The revised version will be effective when it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Trust our cleaners Enfield to give you great services at amazing prices. Contact us today and see what are the deals we offer!
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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